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Privacy Policy

Last updated: 1 January 2026 · Applies to Australian users

1. Introduction

Sweet Merge ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website (sweetmerge-app.com) in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using Sweet Merge, you consent to the practices described in this policy. If you do not agree with this policy, please discontinue use of the app and website.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, and username when you register.
  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: Gameplay statistics, session duration, features used, and in-app interactions.
  • Technical Data: IP address, browser type, time zone setting, and browser plug-in types.
  • Communications: Correspondence with our support team.

We do not collect sensitive information such as health data, financial account details, or government identifiers unless legally required.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Sweet Merge application;
  • Personalise and improve your gameplay experience;
  • Communicate with you about updates, promotions, and support;
  • Analyse usage patterns to improve our services;
  • Detect, prevent, and address technical issues and fraudulent activity;
  • Comply with our legal obligations under Australian law.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share data with:

  • Service Providers: Third-party vendors who assist in operating our app (e.g., analytics, cloud hosting, customer support) under strict data processing agreements.
  • Legal Authorities: Where required by Australian law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy obligations.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Australian law. Account data is retained for up to 3 years after your last activity, after which it is securely deleted or anonymised.

6. Security

We implement industry-standard technical and organisational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Sweet Merge is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise these rights, contact us at privacy@sweetmerge-app.com.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Please refer to our Cookie Policy for full details.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or complaints, contact our Privacy Officer: